Efficient cargo claims administration for shippers, carriers, and 3PLs
Titan assists your team from incident intake to resolution—drafting official claim letters, routing work, and tracking reserves and recoveries across multiple parties.
Cargo Claims Administration Slows You Down
Manual processes, misrouted work, and scattered data create backlogs that delay resolution and erode margins. Without efficient claims administration, your team stays stuck in low-value busywork.
Claims Backlog and Low-Value Busywork
Your team spends hours drafting claim letters, packaging files, and chasing information. Low-value clerical work creates backlogs and slows cycle times, delaying resolution.
Costly Mistakes from Rushed Reviews
Overworked adjusters rush through claim reviews, missing key facts buried in the file. Inconsistent decisions and expensive mistakes erode your margins and create liability exposure.
Misrouting Delays Early Action
Claims bounce between teams and handlers before landing with the right person. Initial delays create poor customer experience and miss the window for early intervention with the claimant.
Complex Pass-Through Accounting for 3PLs
Tracking reserves and recoveries across multiple parties on the same claim turns into spreadsheet chaos. Manual reconciliation is error-prone and creates end-of-month bottlenecks.
How Titan Streamlines Cargo Claims
From incident intake and field adjusting to drafting claim letters, routing, and reserve tracking—Titan assists your team without replacing human judgment.
AI-Assisted Claim Handling
Automate Clerical Steps—Humans Stay in Control
Titan drafts official claim letters, summarizes files, and applies your assignment rules so work lands with the right handler. Your adjusters make the decisions.
- Draft official claim letters from your templates.
- Titan reads the claim file, applies your templates, and drafts formal claim letters ready for adjuster review. Cuts hours of clerical work to minutes.
- Rule-based assignment to the right team/handler.
- Configure routing rules by claim type, value, location, or any other attribute. Claims land with the right handler immediately—no more manual triage or reassignments.
- Missing-information detection and file triage.
- Titan reviews claim files for completeness and surfaces missing documentation, conflicting statements, and relevant procedures from your knowledge base before you finalize decisions.
Analytics, Reserves, and Recoveries
Forecast Outcomes and Track Reserves with Confidence
Visualize reserve development, forecast closures, and manage recoveries—even across multiple parties for 3PL pass-through accounting.
- Reserve and recovery tracking by party (3PL pass-through).
- Track reserves and recoveries across multiple parties on the same claim—shippers, transportation carriers, warehouses. No spreadsheets. Built-in reconciliation.
- Rule-driven loss forecasting and closure likelihood.
- Configure rules to forecast final losses and identify claims likely to close soon. Helps claims leaders allocate attention and set accurate reserves early.
- SLA and cycle-time dashboards for leaders.
- Monitor team performance with SLA tracking, cycle-time metrics, and reserve development charts. Spot bottlenecks and coach handlers based on data.
Purpose-Built for Cargo Claims Administration
Titan combines RMIS capabilities with claims automation—helping shippers, transportation carriers, and 3PLs run efficient claims operations at scale.
Built for Cargo Claims First
A platform designed for cargo claims administration, with support for auto, workers comp, and other claim types. Purpose-built for transportation carriers, shippers, and 3PLs.
AI That Assists, Not Replaces
Draft letters, surface key facts, and standardize quality. Your adjusters make the decisions—Titan handles the busywork and catches mistakes early by reading the file deeply.
3PL-Ready Accounting
Track reserves and recoveries across multiple parties on the same claim without spreadsheets. Pass-through accounting built in—no manual reconciliation at month-end.
Run Cargo Claims Efficiently at Scale
See how shippers, transportation carriers, and 3PLs use Titan to streamline administration and reduce backlog.