Streamline claims, support your staff, and protect the guest experience
Keep guests safe, reduce liability, and protect brand reputation with Titan, a modern platform built to handle the unique inspection, incident, and claims challenges of hospitality operations.
Challenges In Hospitality
From guest injuries to employee accidents, hospitality operations face diverse risks across multiple locations. Effective management requires coordinated workflows, consistent standards, and comprehensive visibility across all properties and claim types.
Claims Across Diverse Operations
Hotels and resorts handle a wide range of claim types — guest injuries, property damage, employee accidents, and vendor issues. Managing these across locations and insurers requires coordination and visibility.
Incident Reporting and Response
Frontline teams are often the first to witness incidents. Without clear workflows and digital tools, important details go unreported or get lost, affecting both guest safety and legal defense.
Inspection and Safety Standards
Housekeeping, maintenance, and security inspections play a critical role in preventing claims. When inspections are inconsistent or paper-based, safety gaps go unnoticed and liability increases.
Reputation and Litigation Risk
A poor guest experience can quickly escalate to complaints or litigation. Missing documentation or incomplete follow-up makes it harder to resolve disputes and protect brand reputation.
How Titan Helps Hospitality Teams
Deliver exceptional guest experiences while protecting your business with unified incident management, proactive safety programs, and comprehensive risk analytics across all your properties.
Guest-First Incident Reporting
Professional Response That Protects and Impresses
Guide your staff to handle guest incidents with professionalism and care while capturing all the documentation needed to protect your business. Our hospitality-focused workflows ensure guests feel heard and cared for.
- Guest-focused incident capture.
- Guide staff to collect all necessary information while maintaining guest comfort and privacy. Built-in templates for common hospitality incidents.
- Immediate management alerts.
- Front desk managers and risk teams get instant notifications for any guest incident, enabling immediate response and guest relations follow-up.
- Photo and video documentation.
- Capture scene conditions, guest statements, and evidence instantly. All documentation is automatically organized and accessible for claims.
Proactive Safety & Guest Satisfaction
Prevent Incidents Before They Impact Guests
Create safer environments that guests notice and appreciate. Our area-specific safety programs help you maintain the highest standards across pools, restaurants, guest rooms, and common areas.
- Area-specific safety checklists.
- Custom inspection templates for pools, restaurants, guest rooms, fitness centers, and common areas. Automated scheduling based on risk levels.
- Guest satisfaction integration.
- Link safety performance to guest reviews and satisfaction scores. Identify how proactive safety impacts guest experience and loyalty.
- Preventive maintenance alerts.
- Connect safety issues to maintenance workflows. Automatically create work orders and track completion of safety-related repairs.
Claims & Reputation Protection
Turn Professional Response into Competitive Advantage
When incidents do occur, handle them so professionally that guests become advocates. Comprehensive documentation protects your business while exceptional service turns problems into opportunities.
- Real-time guest communication.
- Track guest follow-up communications and satisfaction after incidents. Ensure proper guest relations protocols are followed consistently.
- Comprehensive claims documentation.
- Automatically compile all incident details, photos, witness statements, and follow-up actions into complete claims packages for insurers.
- Insurance carrier reporting.
- Generate reports that demonstrate your proactive risk management to insurers, potentially reducing premiums and improving coverage terms.
Ask Titan AI: Instant Insights Across Your Portfolio
Get immediate answers about risk patterns, guest satisfaction correlations, and safety performance across all your properties. Make data-driven decisions that improve both safety and profitability.
Where Guest Experience Meets Risk Management
Titan uniquely combines professional guest service with comprehensive risk protection. Transform every incident into an opportunity to demonstrate your commitment to guest safety and satisfaction.
Guest Experience + Risk Management
Transform incident management from a liability into a competitive advantage. Rapid, professional incident response improves guest satisfaction while protecting your business with comprehensive documentation.
Multi-Property Intelligence
Finally understand risk patterns across your entire portfolio. Identify your safest properties, replicate best practices, and make data-driven decisions about staffing, training, and capital improvements.
Ready to Elevate Your Guest Experience and Risk Management?
Let's show you how hospitality leaders are turning incident management into a competitive advantage that protects their business and delights their guests.