Manage claims, reduce risk, and support a safe shopping experience
Keep retail teams aligned, reduce high-frequency claims, and stay ahead of risk with Titan, a connected system built for the fast-paced demands of retail operations.
Challenges in Retail
From customer incidents to employee injuries, retail operations face frequent claims across diverse locations. Effective management requires coordinated reporting, consistent safety protocols, and comprehensive visibility across all stores and claim types.
High-Volume, High-Frequency Claims
From slips and falls to theft and employee injuries, retail environments generate frequent claims. Without a connected system, tracking status and maintaining quality across locations is difficult.
Store-Level Incident Reporting
Field staff are often responsible for reporting what happens in real time. Without intuitive tools and clear workflows, incidents go underreported or lack key details.
Consistency in Inspections and Safety Checks
Retail teams must perform regular safety checks, especially in high-traffic areas. Inconsistent inspection processes create blind spots and reduce accountability across stores.
Claims Visibility and Resolution
Risk and legal teams need a clear view of open claims across general liability, workers' comp, and auto. Without centralized data, prioritizing attention and improving outcomes becomes a challenge.
How Titan Helps Retail Teams
Create safer stores and reduce liability with streamlined incident reporting, proactive safety management, and comprehensive analytics across your entire retail network.
Customer-First Incident Reporting
Professional Response That Protects and Impresses
Guide your store teams to handle customer incidents with professionalism and care while capturing all the documentation needed to protect your business. Our retail-focused workflows ensure customers feel heard and valued.
- Customer-focused documentation.
- Train staff to handle incidents professionally while capturing all necessary details. Maintain customer relationships while protecting your business.
- Real-time district manager alerts.
- Automatically notify district managers and corporate risk teams the moment an incident occurs at any location for immediate response coordination.
- Security camera integration.
- Link incident reports to security footage timestamps, making it easy to locate relevant video evidence for claims defense.
Proactive Loss Prevention & Customer Safety
Create Safer Stores That Customers Notice
Prevent incidents before they impact customers and your bottom line. Our retail-specific safety programs help you maintain the highest standards across all store areas, from entrances to stockrooms.
- Store-specific risk assessments.
- Custom checklists for different store formats, layouts, and risk profiles. Track hazards from parking lots to dressing rooms to food courts.
- Customer traffic pattern analysis.
- Correlate incident locations with foot traffic patterns to identify high-risk areas and optimize store layouts for safety.
- Theft and security incident tracking.
- Document shoplifting incidents, altercations, and security responses with proper protocols to protect staff and reduce liability.
Claims & Brand Protection
Turn Professional Response into Competitive Advantage
When incidents do occur, handle them so professionally that customers become advocates. Comprehensive documentation protects your business while exceptional service turns problems into opportunities for customer loyalty.
- Chain-wide claims visibility.
- Monitor all claims across your entire retail chain from a single dashboard. Identify problem stores, patterns, and improvement opportunities.
- Customer communication tracking.
- Document all customer follow-up communications, ensuring consistent messaging and maintaining positive relationships even after incidents.
- Insurance reporting automation.
- Generate detailed loss reports for insurance carriers showing your proactive risk management efforts to support better rates and coverage.
Ask Titan AI: Instant Insights Across Your Retail Chain
Get immediate answers about risk patterns, customer satisfaction correlations, and safety performance across all your stores. Make data-driven decisions that improve both safety and profitability across your entire retail operation.
Where Customer Experience Meets Risk Management
Titan uniquely combines professional customer service with comprehensive risk protection. Transform every incident into an opportunity to demonstrate your commitment to customer safety and satisfaction while protecting your brand.
Customer Experience + Risk Protection
Transform incident response from a defensive reaction into an opportunity to demonstrate excellent customer service. Professional handling of incidents often turns affected customers into loyal advocates while protecting your business with proper documentation.
Multi-Location Intelligence
Finally understand risk patterns across your entire retail chain. Identify your safest stores, replicate best practices, and make data-driven decisions about staffing, store layout, and capital improvements that directly impact your bottom line.
Ready to Elevate Your Customer Experience and Risk Management?
Let's show you how retail leaders are turning incident management into a competitive advantage that protects their business and delights their customers across every store.